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Welcome to Manage Protect’s Knowledge Base
Our Knowledge Base is a central source of handy resources and useful information to onboard and support partners in selling, provisioning and managing Manage Protect products.
Knowledge base
Getting Started & F.A.Q
Tools & Portals
4
What is Converge?
Status Page - Service status and notifications
How to lodge a Support Ticket
On demand product training
Manage Protect Partner Program
1
Partner Program Welcome Pack
Support & General Information
4
Support Contact details, standard response times and SLA
General Contact Information - All teams
Manage Protect Privacy Policy
Manage Protect - At a Glance
Provisioning New Services
Using Converge
10
How To Add New Customer
Microsoft 365 Provisioning
How To Select Product For Provisioning/Management
How To Provision Workplace
MPmail : Provisioning
See all 10 articles
Using Product Portals
21
How To Provision MPAV
How To Create an MPav customer Site
Provisioning Endpoint Backup
How To Install or Uninstall Endpoint Backup Desktop
How to provision MPexchange directly via the portal
See all 21 articles
MPaudit
2
MPaudit Internal User Licence (IUL) Process
MPaudit Questionnaire
Billing & Finance
Products
1
Domain registrations
Technical Guides, How To's & Troubleshooting
Microsoft 365
24
Deploy Office 365 ProPlus by using Remote Desktop Services
Office 365 Name changes to Microsoft 365
How to disable 2FA in Office 365
Allow Basic Authentication
How To Setup Microsoft 365 on iPhone/Android
See all 24 articles
MPmail
46
Customising MPmail Portal & Email Reports Branding
How To Activate and Set A Compliance Filter Rule
Provisioning MPmail Message Continuity Service (included in Ultimate Access)
How To Assign Rights Role to Existing User
How To Setup Release Spam/Content/Virus to Support
See all 46 articles
Avanan
29
Avanan - Adding a user to an Avanan customer
Avanan - Enabling the End User portal
Avanan - File Storage Protection - Office 365 SharePoint
Avanan - Overriding False Spam Detections by Microsoft and Google
Avanan - Overriding Microsoft High-Confidence Phish False Positives
See all 29 articles
Workplace
63
Workplace Silent Installation
Why doesn't the Outlook Plugin load automatically when I start Outlook?
How To Move The Workplace Folder (version 8)
How to add/remove public share access for Workplace projects
How To Folder Sync (version 8)
See all 63 articles
MPexchange
47
MPexchange : Manually connect Microsoft Outlook 2013
Userpilot AD sync tool installation and setup
Connecting to MPexchange using Activesync (iOS, Android, ChromeOS, etc)
Intermedia + Connectwise Integrations Datasheet
Outlook 2016 Constantly Asking For Credentials
See all 47 articles
MParchive
9
How To Setup Journaling - On-prem Exchange
Microsoft 365 - Using the MPmail outbound relay
How To Set Up Journaling - Microsoft 365
How To Setup Journaling on Exchange - without MPmail filtering
How To Setup Audit Access
See all 9 articles
MPaware
12
Provisioning MPaware
Add Users in the MPaware Portal - Manually
Tags Creation in MPaware
Add Users in the MPaware Portal - Using Bulk Upload
Add Users in the MPaware Portal - Azure Active Directory Sync
See all 12 articles
MPaudit
1
MPaudit Guides
Microsoft Teams
8
How Do I Create New Teams and Assign People
What is a Channel and How Do We Use Them
How To Private Chat A Single User
Add/Remove Team From Favourites
Oops NO! - Editing/Deleting A Message
See all 8 articles
MPav
24
How To Create A New Global MPAV Policy
How To Assign an MPav Policy To Site/Group/User
How To Import A Global Policy To Existing Site
MPAV - How To Create A Group
How To Move MPav Endpoint To Another Group
See all 24 articles
Converge
13
How To Create New Admin Accounts
Converge - Setup Two Factor Authentication (MFA)
How To Change Payment Details
How To Create A ConnectWise API Key
How To Setup ConnectWise
See all 13 articles
File Protection / Endpoint Backup
11
How to Accept the EULA
How To Install or Uninstall Endpoint Server
How To Find Endpoint Backup Team Key
Endpoint Backup - Training Video
How does File Protection Work?
See all 11 articles
Dropsuite
17
Dropsuite - Provision New Customer
Provisioning Dropsuite - Google Workspace
Provisioning Dropsuite - Microsoft 365
Dropsuite - Reset a Password
Dropsuite - Enabling Access for External Users
See all 17 articles
Guardz
15
Guardz - Secure Browsing Extension
Guardz - Manually Installing Endpoint Protection Agent
Guardz - Cloud Posture
Guardz - External Footprint
Guardz - Cloud Data
See all 15 articles
Other Services
3
Manage Protect Email Migration Service
Migration versus Transition
On Demand Training
Sales & Marketing Materials
About Manage Protect
4
Hi-Resolution Manage Protect Logos for Use
Manage Protect Customisable Brochures
Manage Protect Logo - For partner use
Video - About Manage Protect - Whiteboard
Avanan
7
Avanan 2020 Microsoft ATP Report
Avanan Brochures
Avanan Plans
How Avanan Compares to Microsoft ATP
MPmail Avanan Data Loss Prevention for the Cloud
See all 7 articles
File Protection
2
File Protection Brochure
File Protection Security Architecture Guide
Guardz
1
Guardz Brochures
Microsoft365
10
O365 Nonprofit Eligibility
Microsoft 365 Rebranding Guide April 2020
O365 Plans and Product Comparison - legacy product names
Microsoft 365 Plan Summary
Dynamics365 Enterprise Edition Licensing Guide
See all 10 articles
Microsoft Teams Calling
2
Critical Information Summary Microsoft Teams Voice Calling Plan
Ace Communications - Teams Calling Plan
MParchive
4
MParchive Brochure
MParchive value proposition
Manage Protect Barry & Nilsson Lawyers Case Study
Manage Protect Frontline Recruitment Case Study
MPav
14
Battlecard MPav vs Kaspersky a4
Battlecard MPav vs Cylance a4
Battlecard Mpav vs Sophos a4
Battlecard MPav vs AVG a4
Battlecard MPav vs Panda a4
See all 14 articles
MPexchange
5
MPexchange Brochure
MPexchange vs M365 Manage Protect whiteboard animation
White Paper -- Security and Privacy in a Hosted Exchange Environment
Not All Clouds Are Created Equal
Case Study MPexchange Keystone Group
MPexchange Lite
1
MPexchange Lite Brochure
MPmail
5
MPmail Brochures
MPmail Spam Filter Service Data Sheet
Syncing MPmail365 Licensing with Microsoft 365
MPmail Branding Options
MPmail - Mail Flow
MPmail365
0
Dropsuite
0
MPweb
9
Battlecard Web vs Umbrella a4
Battlecard Web vs Zscaler a4
Battlecard Web vs Barracuda a4
WSA DNS vs. Cisco Open DNS_A4
Battlecard Web vs Symantec a4
See all 9 articles
Workplace
6
Workplace vs OneDrive Datasheet
Workplace Security Architecture Guide
Workplace Version 10 Release
Workplace Brochure
Workplace Teams Integration
See all 6 articles
PSA Integrations
0
Webinars
2
SMBiT Professionals March 2020
BidFin Webinar - 7 June 2022
Promotions & Campaigns
0
Service Billing Details
19
Backup365 - Billing Guidelines
File Protection - Billing Guidelines
Backup365 [Complete] - Billing Guidelines - NZ
MPmail - Billing Guidelines
MPmail365 - Billing Guidelines
See all 19 articles
MPaudit
0
MPsecure
2
MPsecure End User Brochure
MPsecure Social Posts
MPaware
1
MPaware Brochures
Product Updates
July 2024
1
July Product Updates
June 2024
1
June Product Updates
August 2024
1
August 2024
September 2024
1
September Product Updates
October 2024
1
October Product Updates