This article contains instructions on how to manually connect Outlook 2013 to your Exchange mailbox.
Outlook 2016 doesn't support manual setup for Exchange accounts.

Please note that the MPexchange service only supports Outlook 2013 SP1 and will not work with prior versions.


  • We do not recommend installing Outlook 2010/2013 on top of an older version of Outlook. If it is installed on your PC, please uninstall this version (from Control Panel > Add/Remove Programs), reboot your PC, and then install Outlook 2010/2013. After performing a clean install of Outlook 2010/2013, you're now ready to configure it to connect to your Exchange mailbox. Office 2013 programs are not supported with any OS older than Windows 7.
  • You will not be able to install Outlook 2010 or any other Office 2010 product if an Office 2003 product is installed on the same computer.
  • Your OS should be SP1 with all Windows updates for Outlook 2010 to successfully connect to Exchange 2013 mailbox.

The Process

Tip: During the following procedures, if you see a popup window that asks you to log in, click Cancel. You may get an error message or another login request, but just click Cancel again.

  1. Go to your Outlook mail settings from Start > Control Panel > Mail > Show Profiles > Add.
    If you cannot locate the Mail icon in Windows Control Panel, switch the view from Category to Small icons or type in Mail in search field.
  2. Specify your Profile Name and click OK.
    New profile.
  3. On the Auto Account Setup page, select Manually configure server settings or additional server types and then click Next.
  4. On the Choose Service page, select Microsoft Exchange or compatible service and click Next.
    Manual setupMicrosoft Exchange.
  5. On the Server Settings page:
    • Specify your Server FQDN as Exchange server name.
      Important: to protect your account information, we cannot publish your Server names in the public Knowledge Base. The correct Proxy and Exchange settings can be found under  HostPilotĀ® Control Panel > Home > Exchange servers and settings.
    • Type your Exchange Mailbox Username (email address). 
    • For the Offline use option, make sure that Use Cached Exchange Mode is selected.
    • Click the More Settings button and switch to Connection tab.
    • In Outlook 2013 you can specify the time period for which email items will be kept offline.
  6. .
    Enter server..
  7. Select the Connect to Microsoft Exchange using the HTTP option and click the Exchange Proxy Settingsbutton.
    • Specify Exchange proxy settings.
    • Type the URL for your proxy server in the Use this URL to connect to my proxy server for Exchange field. You can find the correct URL in HostPilot > Home > Exchange servers and settings.
    • Make sure that both the options On fast networks and On slow networks are checked.
    • In the Proxy authentication settings box, choose NTLM Authentication.
  8. .
    Connection settings.
  9. Click OK, then Apply, then OK to return to the Add New Account window. Click Check Name.
    If you have set everything up properly, you will see a window requesting authentication.
  10. Enter the complete primary email address as the username, and enter the password for the mailbox.
    If you have entered the username and password correctly, the username will now be underlined, and the entry in the Microsoft Exchange Server field will also be underlined.
    Note: If your server is Exchange 2013 the server name will get underlined and will resolve into a name that looks like 20250514-db52-4776-b627-0edf7599bbe4@YourDomainName.comSuch a conversion is expected behaviour for Exchange 2013 mailboxes.
  11. Click Next, then Finish, then OK to save changes.
  12. Start Outlook and log in, using the same credentials as in step 9.

To save your login credentials after the profile is created