Tools & Portals 4

• What is Converge?
• Status Page - Service status and notifications
• How to lodge a Support Ticket
• On demand product training

Manage Protect Partner Program 1

• Partner Program Welcome Pack

Support & General Information 4

• Support Contact details, standard response times and SLA
• General Contact Information - All teams
• Manage Protect Privacy Policy
• Manage Protect - At a Glance

Using Converge 11

• How To Add New Customer
• How To Provision Office 365
• How To Select Product For Provisioning/Management
• How To Provision Backup365
• How To Provision Workplace

See all 11 articles

Using Product Portals 20

• How To Provision MPAV
• How To Create an MPav customer Site
• Provisioning Endpoint Backup
• How To Install or Uninstall Endpoint Backup Desktop
• How to provision MPexchange directly via the portal

See all 20 articles

MPaudit 2

• MPaudit Internal User Licence (IUL) Process
• MPaudit Questionnaire

Backup365 19

• Backup365 : Provisioning
• How To Restore An email Item (Granular Search & Restore)
• How To Perform A Full Mailbox Restore
• How to restore a SharePoint or OneDrive item using Converge
• How To Perform A Full SharePoint Site / OneDrive restore

See all 19 articles

Microsoft 365 18

• Deploy Office 365 ProPlus by using Remote Desktop Services
• Office 365 Name changes to Microsoft 365
• How to disable 2FA in Office 365
• Allow Basic Authentication
• How To Setup Microsoft 365 on iPhone/Android

See all 18 articles

MPmail 44

• Customising MPmail Portal & Email Reports Branding
• How To Activate and Set A Compliance Filter Rule
• Provisioning MPmail Message Continuity Service (included in Ultimate Access)
• How To Assign Rights Role to Existing User
• How To Setup Release Spam/Content/Virus to Support

See all 44 articles

MPmail - Avanan 18

• Integrations - Splunk - Using AWS S3 (Part 1 of 2)
• Integrations - Splunk - Using AWS S3 (Part 2 of 2)
• MPmail Avanan - creating an allow list entry
• MPmail Avanan - Customized Branding
• MPmail Avanan - How to block emails

See all 18 articles

Workplace 63

• Workplace Silent Installation
• Why doesn't the Outlook Plugin load automatically when I start Outlook?
• How To Move The Workplace Folder (version 8)
• How to add/remove public share access for Workplace projects
• How To Folder Sync (version 8)

See all 63 articles

MPexchange 39

• How Do I Manually Connect Microsoft Outlook 2010/2013 To My Exchange Server?
• Userpilot AD sync tool installation and setup
• Connecting to MPexchange using Activesync (iOS, Android, ChromeOS, etc)
• Intermedia + Connectwise Integrations Datasheet
• Outlook 2016 Constantly Asking For Credentials

See all 39 articles

MParchive 9

• How To Setup Journaling - On-prem Exchange
• Microsoft 365 - Using the MPmail outbound relay
• How To Set Up Journaling - Microsoft 365
• How To Setup Journaling on Exchange - without MPmail filtering
• How To Setup Audit Access

See all 9 articles

MPsecure 10

• Provisioning MPaware
• Add Users in the MPaware Portal - Manually
• Tags Creation in MPware
• Add Users in the MPaware Portal - ​Using Bulk Upload
• Add Users in the MPaware Portal - Azure Active Directory Sync

See all 10 articles

Microsoft Teams 8

• How Do I Create New Teams and Assign People
• What is a Channel and How Do We Use Them
• How To Private Chat A Single User
• Add/Remove Team From Favourites
• Oops NO! - Editing/Deleting A Message

See all 8 articles

MPav 24

• How To Create A New Global MPAV Policy
• How To Assign an MPav Policy To Site/Group/User
• How To Import A Global Policy To Existing Site
• MPAV - How To Create A Group
• How To Move MPav Endpoint To Another Group

See all 24 articles

Converge 12

• How To Create New Admin Accounts
• How To Setup Two Factor Authentication
• How To Change Payment Details
• How To Create A ConnectWise API Key
• How To Setup ConnectWise

See all 12 articles

File Protection / Endpoint Backup 11

• How to Accept the EULA
• How To Install or Uninstall Endpoint Server
• How To Find Endpoint Backup Team Key
• Endpoint Backup - Training Video
• How does File Protection Work?

See all 11 articles

Other Services 3

• Manage Protect Email Migration Service
• Migration versus Transition
• On Demand Training

MPbackup 1

• Provisioning MPbackup - Google Workspace

Dropsuite 1

• Dropsuite - Customer Unsubscribe verses Delete

About Manage Protect 4

• Hi-Resolution Manage Protect Logos for Use
• Manage Protect Customisable Brochures
• Manage Protect Logo - For partner use
• Video - About Manage Protect - Whiteboard

Avanan 7

• Avanan 2020 Microsoft ATP Report
• Avanan Brochure
• Avanan Plans
• How Avanan Compares to Microsoft ATP
• MPmail Avanan Data Loss Prevention for the Cloud

See all 7 articles

Backup365 8

• Backup 365 Service Guarantee
• Backup365 (AWS) Data Centre Design
• Backup365 Brochure
• Backup365 At a Glance Brochure
• Backup365 security overview

See all 8 articles

File Protection 2

• File Protection Brochure
• File Protection Security Architecture Guide

Microsoft365 10

• O365 Nonprofit Eligibility
• Microsoft 365 Rebranding Guide April 2020
• O365 Plans and Product Comparison - legacy product names
• Microsoft 365 Plan Summary
• Dynamics365 Enterprise Edition Licensing Guide

See all 10 articles

Microsoft Teams Calling 2

• Critical Information Summary Microsoft Teams Voice Calling Plan
• Ace Communications - Teams Calling Plan

MParchive 4

• MParchive Brochure
• MParchive value proposition
• Manage Protect Barry & Nilsson Lawyers Case Study
• Manage Protect Frontline Recruitment Case Study

MPav 14

• Battlecard MPav vs Kaspersky a4
• Battlecard MPav vs Cylance a4
• Battlecard Mpav vs Sophos a4
• Battlecard MPav vs AVG a4
• Battlecard MPav vs Panda a4

See all 14 articles

MPexchange 5

• MPexchange Brochure
• MPexchange vs M365 Manage Protect whiteboard animation
• White Paper -- Security and Privacy in a Hosted Exchange Environment
• Not All Clouds Are Created Equal
• Case Study MPexchange Keystone Group

MPexchange Lite 1

• MPexchange Lite Brochure

MPmail 5

• MPmail Brochure
• MPmail Spam Filter Service Data Sheet
• Syncing MPmail365 Licensing with Microsoft 365
• MPmail Branding Options
• MPmail - Mail Flow

MPmail365 0

MPweb 9

• Battlecard Web vs Umbrella a4
• Battlecard Web vs Zscaler a4
• Battlecard Web vs Barracuda a4
• WSA DNS vs. Cisco Open DNS_A4
• Battlecard Web vs Symantec a4

See all 9 articles

Workplace 6

• Workplace vs OneDrive Datasheet
• Workplace Security Architecture Guide
• Workplace Version 10 Release
• Workplace Brochure
• Workplace Teams Integration

See all 6 articles

PSA Integrations 0

Webinars 2

• SMBiT Professionals March 2020
• BidFin Webinar - 7 June 2022

Promotions & Campaigns 0

Service Billing Details 16

• Backup365 - Billing Guidelines
• File Protection - Billing Guidelines
• Backup365 [Complete] - Billing Guidelines - NZ
• MPmail - Billing Guidelines
• MPmail365 - Billing Guidelines

See all 16 articles

MPaudit 0

MPsecure 1

• MPsecure End User Brochure