Outlook 2016 Constantly Asking For Credentials

Description

This article will cover a few fixes for anyone using Outlook 2016 on Windows who is constantly being asked to enter their password. 

Requirements

    Outlook 2016

    Windows 7 and above

The Process

Please try the below 3 fixes to resolve the issue:

Option 1 - Manually Update/Add mailbox credentials to Credential Manager & rebuild Autodiscover.xml file

Go into Control Panel > Credential Manager > Windows Credentials > Remove/delete any records with the users mailbox address

Download the SaveCredentials.exe tool from here

Run the SaveCredentials.exe as administrator

Enter the mailbox username and password

Next navigate to %LocalAppData%\Microsoft\Outlook\

Locate the file that ends in Autodiscover.xml

Note: File may look something like this: f0a4256167a8597a89das6hf01c6bb1b - Autodiscover.xml

Delete or rename this file

• Open Outlook 

Option 2 - Revert to an earlier version of Office 2016

Go to the following Microsoft article and follow the steps from here Option 3 - Edit registry to ExcludeExplicitO365Endpoint (do at own risk) 

• Open regedit
• (Highly Recommended) Create backup. See this Microsoft article
• Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover
• Add new DWORD, give it a name of ExcludeExplicitO365Endpoint and value of 1
• Restart computer
• Open Outlook, may be prompted once to enter the users credentials