This article will describe how to set up a service, scan to email device or other system to send emails out via the MPexchange outbound relay.


  • A Scanner or Multi-function Device with Scan to Email.
  • The device must support sending email via TLS 1.2, and support authenticated sending.

The Process

Log into the MPexchange portal at

Drill down into the customer account.

Click into Services - Mailbox.

Click into the mailbox that you wish to use as the sending email address.

Click Advanced settings.

Ensure that the SMTP box is checked to allow the account to access the SMTP server.

Click to Save or Close.

Click the Action menu on the user that you wish to use as the sending email address, and click View ActiveSync settings.

Note down the User Name and Domain Name, these are required for authentication.

Click Back to Users.

In the left menu, click on Resources

Note the Outgoing mail (SMTP) address.

In the send to email device, enter the settings.

Server will be the Outgoing mail (SMTP) address as above.

Port options can be :

25 with no encryption

587 with SSL

TLS will need to be enabled.

Authentication will be

[Domain Name]\[User Name] that were previously noted.

eg EXCH690\chris.black_manag

Password will be that account password.