This article will cover what to do if you receive the error Unable to run Account Setup while trying to install, and also how to force remove the Workplace agent.
If you have previously uninstalled or had an install fail during setup you may receive the following error when trying to run the setup again:
To get the software to install do the following:
Force Uninstall of the Workplace Agent
Additionally, if you want to full uninstall the app and it will not launch please follow the steps below:
1. Check Activity Monitor to see if there are any Datto Workplace processes running. Close all.
2. Drag and drop the Workplace application to the trash.
3. Then navigate to ~/library
4. Check the following directories for any files containing the word "Datto".
Please manually navigate to these directories, do not use spotlight search.
Once those are cleared, we can reinstall the app. May require a reboot after installation.