Pull up the customer account in converge.mp and click the
- Click the + button under "Add Mailbox / Distribution List"
- Change the selector that says "MAPI" to "DL"
- Enter the bit before the @ symbol in the "Username" field
- Select the domain to go after the @ symbol under the "Select Domain" selector.
- Click "Create"
- Once created, scroll down to see the Distribution list.
- Click the email address for the Distribution list.
- Add the recipient addresses.
Sometimes, due to server update times, there can be the odd instance where you get an error. If this happens, send the details to firstname.lastname@example.org and we will fix it for you.