This article describes options that can be taken on backed up email data.

Restoring a mailbox

Downloading backed up mailbox data

Migrating backed up mailbox data to another user


Restore an Entire Mailbox

  1. Log in to your organization's End-User Portal and navigate to the Dashboard.
  2. Move your cursor over the mailbox you want to restore and click the Restore button.
  3. In Microsoft 365 mailboxes, switch between the “All-time” and “Point-in-Time” tabs in the Backup Timeline section to select a specific date and time for the restore.
  4. Choose the scope of the restore:
    • All emails
    • Selected emails based on the date of receipt
    • Select the destination folder:
      • Original folder: restores messages to the same folder as the backup.
      • Existing folder: restores to a different folder within the mailbox.
      • New folder: creates a new folder and adds sub-folders with “/” as a separator. You can specify a name up to 60 characters, using UTF-8 encoding with no special characters (!@#$%^&*()_+-=[]{};':"). Any whitespace at the beginning or end will be trimmed.

  5. Click Start Restore. Confirm the restore details and click Yes, continue to begin.
  6. Track the restore status at System Status → Restores in the Dashboard.

Restore Specific Mailboxes

  1. Locate the user on the Dashboard and click their email name.
  2. In the mailbox page, select between "All-time" or "Point-in-Time" for M365 mailboxes.
  3. Select the desired mailbox by clicking it, then click the Restore button.
  4. Select the destination folder and click Start Restore.
  5. Confirm the restore and track progress under System Status → Restores.

Download Backed-Up Email

To keep data offline, use the Download feature available in EML and PST formats.

Download Instructions:

  1. Log in to the End-User Portal and navigate to the Dashboard.
  2. Move your cursor over the desired mailbox and click Download.
  3. Choose Download as PST or Download as EML.
  4. The system shows a download pop-up with an additional folder path column. Select the required folders and click Generate Download.


  5. Confirm and start the download. When it's ready, you'll receive an email notification. You can also monitor the download status at System Status → Downloads.

Migrate Backed-Up Email

The Migrate feature transfers data to a different mailbox within the same tenant. This feature is only available in the All-time format. To perform a migration, perform the following steps:

  1. Log in to the End-User Portal and navigate to the Dashboard.
  2. Move your cursor over the mailbox you wish to migrate and select Migrate.
  3. Choose a date range (select "all" for a full mailbox migration).
  4. Select the destination mailbox:
    • Existing Account: Select an existing account from the drop-down menu.
    • New Account: Specify the tenant type (O365 for M365, GWS for Google Workspace, or Other Emails for other types, including Microsoft Exchange) and provide login credentials.
  5. Select the label:
    • Default label
    • New label
  6. Click Start Migrate and confirm to begin.
  7. Monitor the migration status at System Status → Migrations.


NB the following

  • You can migrate multiple sources to a single email account.
  • The original date and time of the emails will be preserved in the target email account.
  • The email folder structure will be preserved unless the destination is a POP email account.
  • Step 5 is only required for Google Workspace migration.