Description


Slow restores from Microsoft 365 can often be caused by Microsoft throttling bandwidth when an application is using their API copy data in or out. All backup software, Drsopuite included, use API calls to access Microsoft 365.


This process can temporarily remove the throttling limitations.


Requirements


Admin access to the Microsoft 365 portal


The Process


  1. Go to admin.microsoft.com and sign in with administrator credentials
  2. On the left Navigation panel, expand the Support section and select New service request
    If this option is unavailable, click Show all at the bottom of the Navigation panel.

    


                         support service request


       

  1. In the panel that appears on the right side, type EWS into the search box and select the "Increase EWS throttling policy" option from the auto-complete list.

    


                         Select the "Increase EWS throttling policy" optin in the autocomplete option list.


       

  1. Click the "Run Tests" button to determine the current throttling state:

    


                         Run Tests to check throttling state


       

  1. After the test completes one of three results will be presented:
  1. "The Exchange Web Services are Throttled." with an option to request the throttling be temporarily changed.
    After clicking "Update Settings," a confirmation message will be shown.

    


                         screenshot


                         Success updated throttling