Trial Available:  Yes                        

Internal Use Licenses (IUL): Yes 

Not For Profit Pricing Available (NFP): Yes  - With Approval 

Education Pricing Available: Yes - With Approval

Additional Policies:
 

• Trials commence from the date of the provision until the last business day of the month. Partner must inform Manage Protect before this time to avoid billing for the next month.
   
• IUL - Fully featured versions of Dropsuite, limited to 10x users. IULs expire if the partner does not have a total of 10 transacting licenses/seats in Dropsuite.
   
• NFP pricing is available with the approval from your Partner Manager based on your customer's eligibility.
  
  
• Education pricing is available with the approval from your Partner Manager based on your customer's eligibility.
  
  
  
• With "Auto  Licensing" Enabled - Dropsuite is designed to set it up once, and forget.  Once the service is provisioned we will enable all Mailboxes, SharePoint and OneDrive sites for backup. Any new mailboxes, OneDrive instances or SharePoint sites created within the tenancy will be automatically included in the Backup regime.  
  
  
• Dropsuite is billed per licensed user within the tenancy, partners have the ability to select which users to include / exclude from Dropsuite which will impact billing quantities.
  
  
  
• Dropsuite enforces a Fair Use Policy requiring that at least 80% of all user mailboxes hold a paid Dropsuite license, allowing up to 20% of the total mailbox count to be used for shared or deactivated mailboxes; any usage beyond this threshold will incur automatic charges.
  
  
• No additional chargers for private chat API calls. 

FAQ:

1. Deactivate vs Delete + Fair Use Policy
Deactivating a seat stops future backups and is treated as non-billable, as the vendor only charges for active backups. Previously backed-up data is retained at no additional cost, so you keep recoverability of historical data without paying for ongoing backups.
 

Deleting a seat permanently removes the backup data. This is generally only done on explicit request because the data is no longer recoverable. After deletion, the user's name and deletion time remain visible under "Deleted Sessions", but no content can be restored from there.

Dropsuite enforces a Fair Use Policy requiring that at least 80% of all user mailboxes hold a paid Dropsuite license, allowing up to 20% of the total mailbox count to be used for shared or deactivated mailboxes; any usage beyond this threshold will incur automatic charges.

2. Will deleted/deactivated mailboxes reappear in Dropsuite?
If the mailbox still exists in the Microsoft 365 tenant, yes, it can reappear. This is because of two separate features:

- Auto-Discover: detects users in the M365 tenant and adds them to Dropsuite.
- Auto-Licensing: assigns a backup licence to users that get added.
 If Auto-Discover is on, a mailbox that still exists in M365 will be re-detected and re-added on the next sync. If Auto-Licensing is also on, it will then be re-licensed for backup automatically.


3. How to permanently exclude a mailbox from backup while it still exists in M365
The product has an Exclude list specifically designed for this. In the Dropsuite portal, under the "Add Backup" button, you can check the box next to the user and select Exclude. Once a user is on the Exclude list they will not be re-added by Auto-Discover, even if they remain active in the M365 tenant. This is the correct mechanism to permanently stop backing up a specific active mailbox.


4. Billable / Not Billable indicator
This is not a toggle you change to control invoicing. It is a status driven by the type of mailbox and its state. Typically:

- Shared mailboxes show as Not Billable, as they are backed up but not charged.
- Deactivated accounts also show as Not Billable.
So if you want a seat to stop being billable, the path is to deactivate it (or exclude it, if the underlying mailbox is still live in M365), not to flip the indicator directly.

5. Auto License toggle
When enabled, any new user added to the customer's M365 / Active Directory is automatically licensed for backup from day one. It is disabled by default but can be enabled at any time. Once active, it will continue assigning licences as new mailboxes are created. If you switch to manual licensing, you control which accounts get licensed, which is useful when you want fine-grained control over what gets backed up. The trade-off is that you also take on responsibility for keeping that list aligned with M365 over time, so new mailboxes don't get missed.