How to create a customer account in the MPmail Avavan MSP Dashboard


  • Admin access to the Avanan portal - MSP dashboard.

The Process

Log in to the Avavan portal at with your admin credentials.

Click the Add tenant button

Company Name will be how Avanan will reference the customer for their individual portal login.

Ensure that your MSP is correctly listed.

Country is for reporting purposes and is the primary country of residence of the customer.

You can choose to use a predefined admin user, which will be added to the tenant. If you are drilling down through the MSP Dashboard to access customers, this is not required.


Data Residency Region can be US, Canada, Europe, Australia or India. When using inline protection, this is the data centre where the emails will be stored when quarantined, or while scanning. This cannot be changed once the tenant is provisioned.

If you have an issues with quarantined emails being in any of those locations, you will either have to chose one of the alternatives, or not use Inline Protection.

Click Add Tenant

In the MSP Dashboard the customer will display as 'creating'. The license will display as 'poc' (proof of concept).

Once this has changed to 'Active', you can click the name in the Tenant column and enter the customer dashboard.

Creating should usually take a few minutes.

The next steps in provisioning a customer are then to