How to create a customer account in the MPmail Avavan MSP Dashboard


  • Admin access to the Avanan portal - MSP dashboard.

The Process

Log in to the Avavan portal at with your admin credentials.

Click the Add tenant button

Ensure that your MSP is correctly listed.

Email address is for reporting purposes and can be either a customer or partner email address.

Tenant will be how Avanan will reference the customer for their individual portal login, and cannot contain spaces or other special characters.

Name, phone and company are the details of the customer.


Region can be US, Canada, Europe or Australia. When using inline protection, this is the data centre where the emails will be stored when quarantined, or while scanning. This cannot be changed once the tenant is provisioned.

If you have an issues with quarantined emails being in any of those locations, you will either have to chose one of the alternatives, or not use Inline Protection.

Click Add Tenant

In the MSP Dashboard the customer will display as 'Provisioning'. The license will display as 'poc' (proof of concept) and the status will display as 'creating'.

Once this has changed to 'Active', you can click the name in the Tenant column and enter the customer dashboard. This should only take a few minutes.

The next steps in provisioning a customer are then to