Workplace - users unable to open PDF Files in Adobe

Created by Chris Black, Modified on Wed, 13 Oct, 2021 at 6:13 PM by Chris Black

Description


When opening a file from Workplace, Adobe either fails to open, or opens but cannot open the PDF File.


The Process


This is an issue between Adobe and Workplace, and the fix is to adjust a setting within Adobe.


Open Adobe Reader, and in the menus, open

Edit \ Preferences \ Security (Enhanced) \ Sandbox Protections


Disable the setting


'Enable protected mode at startup'


And Save the settings.



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