Action

Admin

Service Desk

User

Role Summary

Can perform most administrative tasks, including viewing user data.

Can perform basic service management tasks, but not view user data.

Can only search, restore and view own backup data.

Account Management and Provisioning

List organisations (that they have access to), including details.

Create organisations

Read organisation details

Edit organisations

Cancel organisations

Delete organisations

Request provisioning of new services.

List service provisioning requests.

Read provisioning request details

List mailboxes / sites for customers.

Self only

View details for mailboxes / sites.

Self only

Enabled / disable mailboxes / sites.

Authorisation and Access Management

See who has access to organisations

Remove people from organisations

Invite people to have access to organisations.

View details of outstanding invites.

Self only

List outstanding invites.

Self only

Cancel outstanding invites.

Self only

Search

Browse backup metadata, such as file and folder names. But not view file or email contents.

Self only

Search backup content, including view “preview” texts.

Self only

Restore

Request a restoration.

Self only

View restoration requests.

Self only

Reporting & Audit

List event report configurations

Self only

Configure new event reports

Self only

View details of existing event report configurations

Self only

Configure existing event reports

Self only

Delete existing event reports

Self only

View stats and restore points for mailboxes and sites.

Self only

List scheduled report configurations

Self only

Configure new scheduled reports

Self only

View details of existing scheduled report configurations

Self only

Configure existing scheduled reports

Self only

Delete existing scheduled reports

Self only

View audit log

Self only

Self only

Billing

Read subscription data