Autotask workplace autolock not working

Created by Andrew Johnson, Modified on Mon, 24 May, 2021 at 7:47 AM by Damon R Bree

NB autolock only works on Windows machines


If autolock is not working check if the COM add-in is enabling for the Office apps (In Word: Options -> Add-ins)

It should show under Active Application Add-ins, if not it isn't initialising properly


Perform a full re-install of the AWP software and not retaining user configuration settings:

Go to the Control Panel > Programs and Features.

Select Datto Workplace.

Click Uninstall. The Would you like to retain the user configuration settings? prompt appears:


Click NO



Select Yes to keep the Workplace folder intact with all the synced data.



Perform a reset between installs and manually tick Sync4Office in COM Add-ins


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