This article will cover how you can restore a file or folder.


  • An Endpoint Backup Desktop Agent installed and online
  • Successful backups completed
  • A web browser
  • Internet Access
  • Details of the File/Folder that you want to restore

The Process

  • On Windows Right Click the Endpoint Backup Desktop icon, on Mac click on the Endpoint Backup Desktop icon

  • Click on Backup Online
  • Select the Device that ran the backup of the File/Folder you are looking to restore

Restore Folder

  • Click Restore in the top right hand corner
  • Select the folder you want to restore
  • Click Restore

  •  Choose the Device to Restore it to. This can be any Device with the Agent installed and Online

  • Click Continue to initiate the Restore

Restore Individual Item

  • Click on the folder that the item is in under Backup Status

  • Select the checkbox next to the file
  • Choose Download to have it on the device you are using, Restore to choose a Device to restore it to or previous versions if you like to see/restore an old version of the file