Description

This article will show you how to approve a device if you have not adjusted the policy to automatically approve. 

Requirements

• A Endpoint Backup Customer
• Endpoint Backup Desktop or Server agent install
• Access to the Endpoint Backup Manager

The Process

• Log into your Endpoint Backup Manager
• Click on Teams tab

•  Select the Customer you want to find the Team key for by clicking on it
• Click Manage Team in the top right

• Click on Configuration
• Click on Deployments

• Select the tick box next to the device
• Choose Select User (if you have already created the user) or Create User
• Choose Assign and Approve

It will then go to Pending Finalisation which will happen once the Desktop/Server Agent checks in next. You can force this by clicking Check Status on the device it is installed on and selecting Retry Now.