How To Approve Endpoint Backup Device

Created by Andrew Johnson, Modified on Tue, 2 Nov, 2021 at 9:41 PM by Andrew Johnson

Description

This article will show you how to approve a device if you have not adjusted the policy to automatically approve.

Requirements

A Endpoint Backup Customer
Endpoint Backup Desktop or Server agent install
Access to the Endpoint Backup Manager

The Process

Log into your Endpoint Backup Manager
Click on Teams tab

Select the Customer you want to find the Team key for by clicking on it
Click Manage Team in the top right

Click on Configuration
Click on Deployments

Select the tick box next to the device
Choose Select User (if you have already created the user) or Create User
Choose Assign and Approve

It will then go to Pending Finalisation which will happen once the Desktop/Server Agent checks in next. You can force this by clicking Check Status on the device it is installed on and selecting Retry Now.