MPexchange : How To Track Emails in the portal

Description

This article will cover how to access the message tracking feature of MPexchange.

Requirements

• A Partner/Customer admin log in to MPexchange
• The Customer you want to track the email for
• Details of the email you want to track such as Date/Time, Sender, Recipient, Subject Line

The Process

• Log into your Partner Portal
• Expand the Customer Accounts Menu on the left
• Select Active Accounts
• Click Login next to the Customer you want to create a mailbox for
• Click on the Services Menu then Email Protection

• Click Email Tracking under Email Management

• Enter the details of the email you are searching for

• The portal will search with your specified parameters and return a summary of the emails that match.
• If any emails have been quarantined, they can be delivered from here.

Note that delivered emails are not retained, and so cannot be re-delivered. This search just indicates if an email was received and delivered, or quarantined.