Description
This article will cover how you can access the message tracking feature of MPexchange.
Requirements
- A Partner/Customer admin log in to MPexchange
- The Customer you want to track the email for
- Details of the email you want to track such as Date/Time, Sender, Recipient, Subject Line
The Process
- Log into your Partner Portal
- Expand the Customer Accounts Menu on the left
- Select Active Accounts
- Click Login next to the Customer you want to create a mailbox for
- Click on the Services Menu then Email Protection
- Click Email Tracking under Email Management
- Enter the details of the email you are searching for