This article will cover how you can access the message tracking feature of MPexchange.


  • A Partner/Customer admin log in to MPexchange
  • The Customer you want to track the email for
  • Details of the email you want to track such as Date/Time, Sender, Recipient, Subject Line

The Process

  • Log into your Partner Portal
  • Expand the Customer Accounts Menu on the left
  • Select Active Accounts
  • Click Login next to the Customer you want to create a mailbox for
  • Click on the Services Menu then Email Protection

  • Click Email Tracking under Email Management

  • Enter the details of the email you are searching for