Description

This article will cover how you can change this per mailbox as well as set it to be automatically on for all newly created mailboxes.

Requirements

• A Partner level log in to the MPexchange Portal
• The MPexchange Customer you want to activate ActiveSync for

The Process

1. Log into your Partner Portal
2. Expand the Customer Accounts Menu on the left
3. Select Active Accounts
4. Click Login next to the Customer
5. Click on the Services Menu then Mailboxes.
6. Tick the ActiveSync box next to each mailbox then Proceed and confirm.
7. If you would like this to automatically happen for all mailboxes do the following:
   1. Click on the Services Menu then Mailboxes
   2. Go to Mobile on the left hand menu
8. Click Edit next to the 'ActiveSync is not enabled for newly created Exchange users'
9. Tick the 'Automatically enable ActiveSync for newly created Exchange users'
10. Click Save Changes