This article will cover if it is possible to re-deliver an Email that has been marked as Clean and Delivered in the Workspace.
- A valid User level login account
- Details of the Email you are looking to deliver again
- Customer with the Continuity Service on (MPmail Ultimate Access)
Clean e-mails can`t be re-delivered unless the client uses MParchive or the Continuity Service (MPmail Ultimate Access). If they have this service then e-mails are stored and can be delivered if required, from the archiving tab within the workspace.
With the Continuity Service emails will be stored for past 3 months and can be re-delivered.
This is done using the "Deliver email" option under "Email Live Tracking" in https://mpmail.com.au
Note that clean emails cannot be 'delivered to admin' from the live tracking, only to the original recipient.