This article will cover if it is possible to re-deliver an Email that has been marked as Clean and Delivered in the Workspace.


  • A valid User level login account
  • Details of the Email you are looking to deliver again
  • Customer with the Continuity Service on (MPmail Ultimate Access)

The Process

Clean e-mails can`t be re-delivered unless the client uses MParchive or the Continuity Service (MPmail Ultimate Access). If they have this service then e-mails are stored and can be delivered if required, from the archiving tab within the workspace.

With the Continuity Service emails will be stored for past 3 months and can be re-delivered.

This is done using the "Deliver email" option under "Email Live Tracking" in 

Note that clean emails cannot be 'delivered to admin' from the live tracking, only to the original recipient.