Description

When Two-Factor Authentication is enabled for your team, this page allows you to disable, enable, or force 2FA for specific users in your team.

Requirements

  • Google authenticator app or phone capable of receiving SMS
  • Workplace login.

The Process

Sort the member list

Click the up or down arrow next to a column heading to sort items in ascending or descending order.

OpenFilter the member list
  1. To filter by 2FA status (All, Pending, Enabled, Forced, or Disabled), select an option from the dropdown list.
  2. To filter by username or email address, begin typing your query in the Filter field. The list will automatically update.

NOTE  To remove a filter, click the  icon in the Filter field.

OpenPerform actions on multiple users at one time

Use the check boxes on the left side of the member list to select more than one user.

OpenDisable or enable 2FA for a user
  1. Hover over the user record and click the  icon, or right-click the user record.
  2. Select Disable or Enable.
  3. Click OK in the warning popup to confirm the action.
OpenForce 2FA for a user
  1. Hover over the user record and click the  icon, or right-click the user record.
  2. Select Force.

IMPORTANT  Users with forced 2FA cannot login until they complete the 2FA setup, so please be certain you wish to force 2FA before confirming.

  1. Click OK in the warning popup to confirm the action.