This article will cover what to look for when you are receiving messages that your Workplace Agent is offline.
Verify if the device is a current installed or old
The alerts may be in relation to an old version of Workplace Desktop, either on a machine no longer in use, or a previous installation of Workplace Desktop. To resolve the issue:
Ensure Workplace Desktop is running and that 'Start Workplace on Login' is enabled
Upgrade to the latest version of Workplace Desktop
Go to the Workplace Login page and click the Download button to download the most recent version of Workplace Desktop.