This article will cover how to fix the sync icons (green ticks) not appearing in Windows Explorer. Please note that sync icons will never show on network drives.


  • A Workplace Customer
  • Workplace Desktop Agent installed and online
  • Sync icons missing
  • Not looking for sync icons on Network Drive

The Process

  • Press Windows key + R to open the Run window
  • Type regedit and click OK
  • Navigate to the following registry key:
    HKEY > LOCAL_MACHINE > SOFTWARE > Microsoft >Windows > CurrentVersion > Explorer > ShellIconOverlayIdentifiers

  • Now you'll amend the registry entries. Only the first 15 keys are displayed - the Workplace overlays will be displayed if they are amongst the first 15 keys in this structure. If the Workplace overlays are not amongst the first 15, you have to delete or change some of the other applications' overlays for the Workplace sync icons to be displayed

Making amendments can impact other services and software. Proceed with caution and only after understanding the function of each key

  • Individual keys can be deleted by right-clicking on the desired key and selecting Delete. Alternatively, you can rename the keys by right-clicking on the desired key and clicking Rename - by placing a Z at the beginning of the name, the key will be moved to the end of the alphabetically sorted list
  • Restart your computer

If executing the process above does not resolve the issue, please do the following:

  • Open a command prompt as an administrator
  • Type cd.. and click enter until you get to where it says C:\
  • Type cd c:\Program Files (X86)\Autotask Corporation\Workplace and press enter
  • Type AutotaskWorkplace registerComponents and press enter
  • Launch Task Manager (ctrl + alt + delete on your keyboard > click the Open Task Manager button).
  • Click the Processes tab
  • Select the explorer.exe process
  • Click the End Process button
  • Run the explorer.exe process again by opening a File Explorer window (Windows button + E), or navigating to your projects on your local drive