Microsoft Office Documents Not Auto-Locking

Description

This article will cover the various steps you can perform when you are having issues with Microsoft Office Files not auto-locking when edited. Please note that just opening an Office document will not auto-lock it, you need to edit part of the document before it will perform this function.

Requirements

• A Workplace Customer
• Microsoft Office Installed
• Microsoft .NET 4.0 or later installed
• Workplace Desktop Agent Installed
• Windows 7 or later

The Process

If Microsoft Office auto-locking stops functioning or you receive an error referencing "Sync4Office", follow these steps to reinstall the Sync4Office plugin:

• Quit all Microsoft Office Applications
• Open an Internet Explorer browser window (Internet Explorer is required)
• In the address bar enter awp:debug
• Press Enter/Return
• Click Allow
• The Debug tab within Workplace Desktop will be displayed
• Click the Uninstall Office Plugin button to initiate the uninstall
• Go to  > Preferences... > Preferences button > Workplace Sync
• Click Install Microsoft Office Support to re-install the plugin
• Shutdown and restart Workplace Desktop Agent

If you are still having issues:

• Download the latest version of Workplace Desktop Agent. This can be downloaded from Workplace Online on your Dashboard
• Open a Microsoft Office application (Word, Excel or PowerPoint)
• From the menu bar, go to File > Options > Add-ins
• From the Manage drop-down list, select COM Add-ins

• Click the Go button
• Locate and deselect the entry Soonr4Office.Connect. Ensure Sync File Lock Plugin is selected

• Click OK to exit the Manage window
• Click OK to exit the Options window
• Quit and relaunch all Microsoft Office applications

You can also run the following:

• Download and run the Microsoft Office Configuration Analyzer Tool 2.0
• Select Microsoft Word, Excel and PowerPoint
• Click Scan
• Click the Manage Scans tab
• Select each report, one at a time, then select Save as and save the reports to a temporary location
• Attach the reports, together with the Office Plugin logs (C:\Users\USERNAME\AppData\Local\Temp\Sync4Office), to a support ticket with a description of the symptoms being experienced