How To Find and Export Workplace Log Files

Created by Andrew Johnson, Modified on Fri, 18 Dec, 2020 at 10:20 AM by Nick Torpy

Description

This article will cover how to find the log files for the Workplace Desktop for both Windows and Mac. Typically needed when raising support requests related to Workplace.

Requirements

A Workplace Customer
The Workplace Desktop agent installed

The Process

Windows

Click the Workplace Desktop lock icon in your Taskbar. It is located near the Clock
Select About
Right click in the Agent Information area and choose Copy Logs to Desktop

This will create a ZIP file of the logs on your Desktop which you can then send to support@manageprotect.com when needed.

Mac

Open your Finder
Click on the Go Menu in your Menu bar
Select Utilities
Open Terminal
Type open dwp:allfiles

This will create a ZIP file of the logs on your Desktop which you can then send to support@manageprotect.com when needed.