Description
This article will cover how you can search for and restore an item or items to the original or different mailbox. Please note restoring to a different mailbox is only available for the item restore not a full mailbox restore.
Requirements
- A valid Backup365 customer
- Details of the item you are searching for
- Access to Converge
The Process
- Log into Converge
- Select the Customer from the list
- Choose Backup365 from the Service drop down
- Select the mailbox you want to search and restore an item for
- Fill in the Item Search details
- Click Search
- Once you have found results you can click on them to see details about the email then choose which ones you want to restore by toggling next to each email
- By default it will restore back into the original mailbox you can change this by choosing a different mailbox on the drop down. This will add it as a new mail in the chosen mailbox
- Click Restore Selected after toggling the emails you want to restore