Description

MPmail is your mail filtering, disaster recovery and archiving service. It encompasses 3 tiers of service.

  1. MPmail Ultimate Defence(MPMUD) - Mail filtering for spam, phishing, viruses and malware
  2. MPmail Ultimate Access(MPMUA) - Mail filtering combined with 90 day continuity service(disaster recovery) insuring that mail is stored and accessible in the event that your mailserver is unable to receive mail.
  3. The MParchive service, which can be combined with MPMUA and keeps a full record of all internal journaled mail, as well as all mail sent in and out of the server's ports, for 30 years.


Requirements


The Process

This service can be easily provisioned using Manage Protect's Converge platform. To access converge, go to https://converge.mp 

If you require a login for Converge and you are a Manage Protect partner, request credentials at support@manageprotect.com


  1. Go to https://converge.mp
  2. Login
  3. Under the Services tab, locate your customer. Click the customer name.
  4. If the customer is new, enter the customer's company name in the "New Customer" textbox, then click the "Create" button.
  5. Click the dropdown menu to select MPmail/MParchive
  6. Click the "New" button for your customer's domain.
  7. Enter the top level domain, but do not enter https:// or http://
  8. Click "create"
  9. If you require more than one domain name, these can be entered under "Aliases" using the same technique.
  10. Under "Billable Users" enter the number of people in your customer's company. This number needs to be accurate as it represents how many user licenses you are charging your customer for.(Entering an incorrect Billable User count will result in an adjustment and potential backdating of charges by Manage Protect. Please don't enter 10 users for a 1000 user customer as this can cause unwanted high invoices).
  11. Select the product you want. See the intro to this article for more info on product tiers.
  12. Leave the relay check set to "deactivated." This is used to automatically audit mailboxes and add them to an allowed recipient list. If this is a feature you would like to use, it can be set up by emailing support@manageprotect.com
  13. Select the services you would like.
    • Enable Spam Report - Automatically sends an emailed spam report to each user twice a day. Frequency and timing can be adjusted by contacting the support team.
    • Enable Content Filtering - Automatically blocks most attachments, aside from known benign filetypes (txt, jpg, png etc)
    • Configure Infomail - Blocks legitmate newsletters. We advise you tick the checkbox then disable, as this filter is very aggressive and frequently causes false positives.
  14. Turn Archiving on if your customer desires it and is purchasing MParchive(see top of page for more info)
  15. Insert the address for your customer's mail server in the Inbound IP/Hostname field. If they are on a local server, this may be an IP address. If they have a domain or subdomain, for example mail.myserver.com.au you can enter that here. Set the port to 25.
    • If your customer will be using our MPexchange bundle and they don't have an existing configuration, you must enter smtp.aus.exch690.serverdata.net with port 2501. Failure to use these exact details will prevent mailflow in this instance.
    • If your customer uses Microsoft 365(previously called Office 365) you will need to add the Microsoft 365 MX record to the inbound IP/Hostname. This is almost always in the format domain-com-au.mail.protection.outlook.com so for manageprotect.com it would be manageprotect-com.mail.protection.outlook.com. But check your Microsoft 365 Admin center to be certain as there are occasional exceptions to the rule.
  16. In the outbound IP section, click the + and insert the IP address that your mailserver will be sending on. This doesn't work with text based addresses do any rolling IP systems or dynamic DNS resolvers can't be used here. 
    • If you are using the MPexchange bundle you don't need to add an address here.
    • If you are using Microsoft 365 you need to have an outbound IP of 1.1.1.1
  17. Click the Save button.


When provisioning has successfully completed you'll see a green dialog box appear and you'll get an email confirming the DNS details to add to your zone file.


As always, if you require any assistance, please contact support on 1300657500 (AU) or 0800 141 481 (NZ) or support@manageprotect.com