Workplace

Unable to Log In To Workplace Portal
Description This article will cover what to check when you are unable to log into the Workplace Online portal https://au.workplace.datto.com/login. If you ...
Fri, 18 Dec, 2020 at 2:45 PM
Microsoft Office Documents Not Auto-Locking
Description This article will cover the various steps you can perform when you are having issues with Microsoft Office Files not auto-locking when edited. ...
Tue, 4 Aug, 2020 at 8:18 AM
Windows Installation Error Codes
Description This article will cover the error codes you can receive when trying to install the Workplace Desktop Agent. Requirements A Workplace Custome...
Tue, 4 Aug, 2020 at 8:20 AM
Deleted Project On PC - Still In The Cloud
Description This article will cover why a project that was deleted on your PC still appears in the Workplace Online. Requirements A Workplace Customer ...
Tue, 4 Aug, 2020 at 8:22 AM
Workplace Desktop Is Not Syncing To Online
Description This article will cover troubleshooting steps for when Workplace Desktop Agent is not syncing to Workplace Online. Requirements A Workplace ...
Fri, 18 Dec, 2020 at 9:53 AM
Sync Icons Not Showing In Windows Explorer
Description This article will cover how to fix the sync icons (green ticks) not appearing in Windows Explorer. Please note that sync icons will never show ...
Tue, 4 Aug, 2020 at 8:50 AM
Workplace Desktop Preferences Won't Open On Mac
Description This article will cover what to do when you get the following error 'Preferences Error. Could not load Workplace Preference pane' Re...
Mon, 21 Dec, 2020 at 11:42 AM
What File Types Can Be Created/Edited On Mobile Devices
Description This article will cover the file types you can create/edit on your Mobile device with the Workplace App. Requirements A Workplace Customer ...
Tue, 4 Aug, 2020 at 9:02 AM
Access Files On Computer Remotely
Description This article will cover how you can remotely access your files on a computer with the Workplace Desktop Agent installed. Requirements A Work...
Thu, 20 May, 2021 at 8:06 AM
Workplace Agent Is Offline - How to troubleshoot
Description This article will cover what to look for when you are receiving messages that your Workplace Agent is offline. Requirements A Workplace Cust...
Thu, 20 May, 2021 at 8:08 AM