Description


If you believe you are experiencing an email deliverability issue related to Avanan, there are several options to remove the service from your mail flow.


Requirements

  • Admin access to the tenant in the Avanan Portal
  • Admin access to the Microsoft 365 Exchange Admin Centre


Option 1 - Changing the Protection Mode


In order to select an alternate protection policy:

  • Navigate to Policy on the left side menu
  • Select the Rule where you have “Protect (Inline)” enabled
  • Change the Mode to “Detect and Prevent” or “Monitor Only”
  • Click “Save and Apply”


Option 2 - Disabling the Avanan Service


In order to stop the Avanan service:

  • Navigate to Policy on the left side menu
  • Select the Rule where you have “Protect (Inline)” enabled
  • Change the Rule State to Stopped
  • Click “Save and Apply”


Note: Each of these options will remove Avanan from your organization’s mail flow by disabling the “Avanan Protect” transport rule in Exchange. Avanan will continue to scan the journaled copies of the emails, and the dashboard will continue to be populated with detections. In Detect and Prevent mode, your workflows (sending alerts, quarantining, etc.) will still be in place, but will be actioned via API after the mail reaches the inbox.


Option 3 - Disabling from the Microsoft 365 Exchange Admin Centre


You may take action from within the Exchange Admin Center to disable the Avanan Protect transport rule.


  • Disable the login access for avanan-service-user
  • Navigate to Mail Flow Rules
  • Uncheck the Avanan - Protect rule


Note: If you do not disable the login access for avanan-service-user, the Avanan - Protect rule will be automatically recreated.