Backup365 is all about delivering “peace of mind” while making the experience for our customers as frictionless, and simple as possible. However, life and technology isn’t actually normally like this! In order for us to make things simple for the “many” we need to make some rules to protect our service, and our business from abuse or unexpected use cases from the “few” which may cause us commercial or technical harm. This is our Acceptable Use Policy.


Licences vs Unlicensed Mailbox ratio

Backup365’s policy is to backup everything within the tenant, and only bill for the amount of Microsoft licenced users. This makes billing predictable for our partners, and also provides peace of mind that all data is being successfully backed up.

However, if the quantity of unlicenced mailboxes across your entire customer base is greater than 50% of your licenced mailboxes, we reserve the right to bill you additionally for 50% of your unlicenced mailboxes at our normal “user” rate.

Internal Use Licences

At Backup365 we want our partners to be living and breathing the Backup365 service. We believe the best way to help them get started is to provide the service for their own use free of charge. 

However, if after 6 months you do not have at least 4 paid licences, per 1 IUL licenced userthen your IUL service will revert to a normal paid account. 

Impacting Service Performance

As a SaaS Multi-tenant service is it important for Backup365 to protect our resources and technology from unintended or unacceptable usage. As such, we reserve the right to limit usage and/or charge additional amounts if usage:

  • results in excessive bandwidth or storage; or
  • harms our service, network, or any computing resource; or
  • System circumvents intended use of the product.