Backup 365 Service Guarantee
Created by: Andrew Johnson
Modified on: Thu, 24 Sep, 2020 at 10:14 AM
The Backup 365 Service Guarantee
If at the end of any calendar month, you find a mailbox or a site in your MS tenant that has not been backed up within the last 48 hours, we will refund the entire service fee for that customer for the month.
- In the case of an initial sync, the mailbox or site needs to be in the process of syncing. It may not necessarily complete this within 48 hours.
- For the guarantee to be activated, you need to report the issue to our provisioning team firstname.lastname@example.org within 14 days of the incident.
- In the case of a global issue announced on our official status page that impacts many accounts, this guarantee is suspended until the issue has been resolved.
- Excludes time spent waiting for partner/customer to rectify their fault, once notified by the distributor.
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