Description

This article will cover what to do if you receive the error Unable to run Account Setup while trying to install.

Requirements

• Mac OS
• Receiving Unable to run Account Setup
• Previously tried to install or uninstalled Workplace
• Workplace install dmg

The Process

If you have previously uninstalled or had an install fail during setup you will receive the following error when trying to run the setup again:

To get the software to install do the following:

• Open a new Finder window
• Select the Go menu
• Choose Go To Folder

• Type the following (please note that you will need to fill in the username of the user on the Mac). /Users/macusername/Library/caches
• Locate these two folders:

• Delete both
• Run the installer again