This article will cover what to do if you receive the error Unable to run Account Setup while trying to install.


  • Mac OS
  • Receiving Unable to run Account Setup
  • Previously tried to install or uninstalled Workplace
  • Workplace install dmg

The Process

If you have previously uninstalled or had an install fail during setup you will receive the following error when trying to run the setup again:

To get the software to install do the following:

  • Open a new Finder window
  • Select the Go menu
  • Choose Go To Folder

  • Type the following (please note that you will need to fill in the username of the user on the Mac). /Users/macusername/Library/caches
  • Locate these two folders:

  • Delete both
  • Run the installer again