Description
This article will cover how you can perform a full mailbox restore. Please note that a full restore can only be done into the original mailbox and will re-create the entire folder structure under a new folder.
Requirements
- A valid Backup365 customer
- A Converge reseller login
- The details of the full restore you want to perform (mailbox, time, date)
The Process
- Log into Converge
- Select the Customer from the list
- Choose Backup365 from the Service drop down
- Select the mailbox you want to do a full restore for
- Click View Restore Points under Full Restore
- You can either enter the date/time you want to restore to or select it from the image underneath by clicking on the Month then Day then Time
Once you have selected the point you want to restore to, click the Restore button. Once complete a new folder will be created in the end users mailbox with what the mailbox was at the point you selected.
Please take into account mailbox size limits when doing a full restore, you will be able to see on the details page how large the backup is under Backup Size.