Microsoft Customer Agreement

**Please Note** The Microsoft Customer Agreement (MCuA) must be attested by the cut-off date of January 31st, 2020 in order to continue adding/updating/renewing CSP subscriptions.

Microsoft & Manage Protect are committed to helping our customers and partners stay compliant. 

As a partner in Microsoft Cloud Solution Provider (CSP) program, you are responsible for reviewing Microsoft’s terms and conditions with customers, including the acceptable use of Microsoft products and services.

On October 1st, 2019, Microsoft introduced the Microsoft Customer Agreement (MCuA). Replacing the previous Microsoft Cloud Agreement (MCA) introduced in November 2018. The Microsoft Customer Agreement (MCuA) protects partners, customers and Microsoft by providing the customer’s use rights, terms, and conditions granted for Microsoft Cloud product and service orders.  It also provides a simplified purchase agreement that hopes to streamline the purchasing of licenses across multiple Microsoft licensing channels.

Proper execution of the MCuA protects our partners, customers and Microsoft by ensuring mutual alignment on many important topics including but not limited to security, privacy and data protection. The confirmation process ensures transparency and alignment and allows Microsoft to better assist customers who need to promptly respond to regulatory inquiries.

What do I need to do as a Partner?

When adding new customers, there is not much change in the process of provisioning Office 365 licences through our Converge portal. You will still need to enter the same customer information as you currently do as per the current Microsoft Cloud Agreement.

We have three options to confirm customer acceptance:

  1. Partners can use Converge to confirm customer acceptance when creating a new tenant.
  2. Partners can use the Partner Center Dashboard UX to confirm customer acceptance.
  3. Partners may complete the details for your customer spreadsheet available at: and email this to and the Manage Protect team will complete this acceptance on your behalf.

For existing customers, you should have received a CSV report from Manage Protect already. (If you have not heard from us, please do not hesitate to contact your Partner Manager for this report). It is highly advised for you to present the Microsoft Customer Agreement with your customers so that you can attest they understand the terms and have accepted the MCuA.

For more information, please refer to the following resources: