Workspace Reason Codes - Why did this Email Get Delivered/Quarantined/Blocked

Description

This article will cover the list of reason codes that can appear in the Workspace.

Requirements

  • The reason code that you want to know.

Solution

Reason
 
Definition
 
Activity
 
450 4.1.1
 
Rejection when relay check is enabled
 
Blocked
 
450 4.1.8
 
Sender address rejected: Domain not found
 
Blocked
 
450 4.5.5
 
Header Checks Defer
 
Blocked
 
450 4.5.6
 
Temporary
 
Blocked
 
450 4.5.7
 
Temporary
 
Blocked
 
504 5.5.2
 
Sender address rejected: need fully-qualified address
 
Blocked
 
550 5.1.1
 
Recipient address rejected: undeliverable address
 
Blocked
 
550 5.5.3
 
Recipient address rejected: Multi-recipient bounce
 
Blocked
 
552 5.2.2
 
Sender/Recipient rejected
 
Blocked
 
552 5.5.2
 
Message size (content filter)
 
Blocked
 
554 5.5.3
 
e-mail Rejected Content Filter Size
 
Blocked
 
554 5.5.4
 
Spam IP, rejected at the boundary
 
Blocked
 
554 5.5.5
 
e-mail Rejected Spam
 
Blocked
 
554 5.5.6
 
Loop detection > 10 times X-everycloud-disclaimer
 
Blocked
 
554 5.5.7
 
e-mail Rejected Content Attachment
 
Blocked
 
554 5.6.1
 
Spam Header rejected
 
Blocked
 
554.5.6.2
 
Spam Link rejected
 
Blocked
 
554 5.6.3
 
Spam Body rejected
 
Blocked
 
554 5.6.4
 
Virus E-Mail Blocked
 
Blocked
 
554 5.7.1
 
unknown domain or unknown recipient (LDAP check)
 
Blocked
 
virus
 
Virus found (based on signature)
 
Virus
 
virus
 
Malware link, phishing or virus outbreak detected
 
Virus
 
admin-bl
 
Blacklist controlled by admin
 
Quarantined
 
ase-bl
 
Individual blacklist controlled by Support dep.
 
Quarantined
 
ase-recap1
 
Diffuse spam fingerprint
 
Quarantined
 
ase-rep1
 
IP reputation list1
 
Quarantined
 
ase-rep2
 
IP reputation list2
 
Quarantined
 
ase-rep4
 
URL / IP reputation list 4
 
Quarantined
 
bodytag
 
Spam signature in mail text
 
Quarantined
 
dirtyip
 
Reputation filter on IP basis
 
Quarantined
 
fingerprint
 
Re-captured spam mail by hash
 
Quarantined
 
header
 
Spam signature in mail header
 
Quarantined
 
link
 
Ads link
 
Quarantined
 
rbl50
 
pre-stage to 554 5.5.4 but not blocking yet
 
Quarantined
 
sameip
 
Signature recognition of spam engines
 
Quarantined
 
score
 
Dynamic contents evaluation
 
Quarantined
 
ScoreTag
 
Dynamic contents evaluation
 
Quarantined
 
spam
 
Reputation filter based on sender server
 
Quarantined
 
spamip-net
 
IP range of servers with poor reputation
 
Quarantined
 
spam-sum
 
Spam fingerprint
 
Quarantined
 
subjecttag
 
Spam signature in subject line
 
Quarantined
 
user-bl
 
Blacklist controlled by the user
 
Quarantined
 
wc
 
Spam pattern recognition
 
Quarantined
 
xarg
 
Bounce attack or individual customer rule
 
Quarantined
 
zombie
 
Botnet computer
 
Quarantined
 
content
 
Inadmissible attachment (content filter)
 
Content
 
admin-wl
 
Whitelist controlled by admin
 
Valid
 
asespf1
 
Known sender, type 1
 
Valid
 
asespf2
 
Known sender, type 2
 
Valid
 
ase-wl
 
Individual whitelist controlled by the support dep.
 
Valid
 
big2
 
Maximum mail size valid for spam check exceeded
 
Valid
 
bigmessage
 
Maximum mail size valid for spam check exceeded
 
Valid
 
body-wl
 
Whitelist signature in mail text, type 1
 
Valid
 
body-wl2
 
Whitelist signature in mail text, type 2
 
Valid
 
header-wl
 
Whitelist signature in header, type 1
 
Valid
 
header-wl2
 
Whitelist signature in header, type 2
 
Valid
 
knownsender
 
Sender address with positive reputation, type 1
 
Valid
 
noreason
 
Unevaluated mail
 
Valid
 
qsender2
 
Sender address with positive reputation, type 2
 
Valid
 
realbounce
 
Sent via bounce management
 
Valid
 
score
 
Dynamic contents evaluation
 
Valid
 
sender-ip
 
IP sender address has a positive reputation
 
Valid
 
subject-wl
 
Whitelist signature in subject line, type 1
 
Valid
 
subject-wl2
 
Whitelist signature in subject line, type 2
 
Valid
 
user-wl
 
Whitelist controlled by user
 
Valid
 
xarg-wl
 
Bounce mail or individual customer rule
 
Valid
cleanip-net
 
IP has not been flagged previously by system. IP has never been reported as sending spam
 
Valid
noreason
 
No positive characteristics within the email relating to any heuristics in the filters
 
Valid
asespf7-2
 
This reason code denotes that this customer has Advanced SPF Checking enabled and that this email failed the SPF Check
 
Valid