Updated Articles

  1. Renewing your MPN with Microsoft

    If you are getting order errors or delays when placing an order, and it seems like the license is not provisioning or adjusting correctly, then it is highly probable that your Microsoft Partner Network Agreement ('MPN') has expired. The agre...
  2. Allow Basic Authentication

    Description If 2 factor authentication is enforced, this is a way to get around it (needed for provisioning Backup365 in some instances). Or if you want to perform a mailbox migration ... mig wiz and other tools won’t work with basic auth...
  3. How To Provision MPmail

    Description This article will show you step-by-step how to create a new MPmail customer. We will cover both the Control Panel way of doing it and in Converge, please note if you need access to Converge portal contact support@manageprotect.com ...
  4. Manage Protect Partner Program Welcome Pack 2019

    Please click the below link to view or download this document: Manage Protect Partner Program Welcome Pack 2019.pdf ...
  5. Getting Support for Workplace

    Before we can assist with technical queries, we require a detailed issue description and the relevant IDs . Why are IDs required? IDs are the only information we know with certainty are unique. They allow us to immediately locate the relevant inf...
  6. Backup365 OneDrive/SharePoint Beta: What currently can and can't be backed up?

    This article will updated throughout the course of the beta program to provide a list of the features currently available for OneDrive and SharePoint backup, in addition to the features due to be added.
  7. notes

    All info in this article is for internal use only. API: https://cp.hornetsecurity.com/api/v0/docs/ This is where API will exist, though no access as of 1st April 19 New filter layout (order of operations) HSE - CS Handout - Spamfilter Grap...
  8. Removing 2FA on a Converge user

    You need the user in questions Converge username. Then either as Alex or lodge a ticket with B3 to remove the 2FA on that account. from the Converge server: open cmd cd c:\control_panel\ python manage.py two_factor_disable {username} where ...
  9. Workplace Silent Installation

    Workplace  has the ability to silently install Workplace Desktop on a user’s machine via Endpoint Management tool such as Datto RMM, Active Directory Group Policy Software Installations (AD GPSI), Microsoft Intune, Microsoft System Center...
  10. TLS encryption

    Incoming TLS (Transport Layer Security) Once your domains MX (Mail Exchanger) records point to our service, any third party senders striking up a protocol connection and issuing an EHLO command, will be presented with the STARTTLS command&n...