Updated Articles

  1. How To Provision MPmail

    Description This article will show you step-by-step how to create a new MPmail customer. We will cover both the Control Panel way of doing it and in Converge, please note if you need access to Converge portal contact support@manageprotect.com ...
  2. Manage Protect Partner Program Welcome Pack 2019

    Please click the below link to view or download this document: Manage Protect Partner Program Welcome Pack 2019.pdf ...
  3. Getting Support for Workplace

    Before we can assist with technical queries, we require a detailed issue description and the relevant IDs . Why are IDs required? IDs are the only information we know with certainty are unique. They allow us to immediately locate the relevant inf...
  4. Backup365 OneDrive/SharePoint Beta: What currently can and can't be backed up?

    This article will updated throughout the course of the beta program to provide a list of the features currently available for OneDrive and SharePoint backup, in addition to the features due to be added.
  5. non-monthly billing // quarterly

    do we do quarterly billing at the same time for all customers? (ie not using anniversary dates) No. Some partner we invoice pro-rata when their anniversary comes up and others the following month the change is made do we bill in advance or arrea...
  6. notes

    All info in this article is for internal use only. API: https://cp.hornetsecurity.com/api/v0/docs/ This is where API will exist, though no access as of 1st April 19 New filter layout (order of operations) HSE - CS Handout - Spamfilter Grap...
  7. Removing 2FA on a Converge user

    You need the user in questions Converge username. Then either as Alex or lodge a ticket with B3 to remove the 2FA on that account. from the Converge server: open cmd cd c:\control_panel\ python manage.py two_factor_disable {username} where ...
  8. Workplace Silent Installation

    Workplace  has the ability to silently install Workplace Desktop on a user’s machine via Endpoint Management tool such as Datto RMM, Active Directory Group Policy Software Installations (AD GPSI), Microsoft Intune, Microsoft System Center...
  9. TLS encryption

    Incoming TLS (Transport Layer Security) Once your domains MX (Mail Exchanger) records point to our service, any third party senders striking up a protocol connection and issuing an EHLO command, will be presented with the STARTTLS command&n...
  10. How To Create A Business365 Mailbox

    Description This article will cover how you create a new Business365 mailbox after setting up the Customer. Requirements A Partner level log in to the Business365 Portal The Business365 Customer you want to add the mailbox to The Dis...