Updated Articles

  1. Churn Report

    Description The process to obtain the churn data is as follows: Linked Procedures Save the exported Xero report in AWP here https://au.workplace.datto.com/filelink/319b4-22c6929a-c4f7190dd2-2   Churn report - https://manage...
  2. Workplace vs OneDrive Datasheet

    Direct Comparison of the features available in Workplace next to OneDrive
  3. Partner - Collateral Co-Branding

    Description Procedure on how complete a Co-Branding exercise that is requested from a partner. Procedure Partner:  1) Provide partner with a listing  / workplace links of all brochures that are able to be branded. 2)...
  4. How To Restore As A Partner

    Description This article will cover how you can restore data from the Endpoint Backup Manager Requirements An Endpoint Backup Customer Access to Endpoint Backup Manager The Process Log into your Endpoint Backup Manager Click on...
  5. Azure Provisioning

    If a Partner is asking about setting up full Azure Virtual Machines through us you can give them the following information: We can set up the initial portal for you much the same as an Office 365 tenant provisioning. This can be a new tenant or an ...
  6. MS Windows Defender ATP

    Windows Defender ATP is a cloud service that senses the issues among Windows device that you manage, and then provide you the intelligence to fix the issues. Details can be found here: https://docs.microsoft.com/en-us/windows/security/threat-protec...
  7. Webroot License Transition Process / Date of Record

    Webroot License Transition Process Webroot (unlike most other MP services) is billed in arrears; not in advance. Also, the provisioning dates are different to all other MP services. The date is tied into our Date of Record which is ...
  8. How To Lock Down Office 365

    Description This article will show you how to lock down Office 365 to only accept from the MPmail service Requirements Office 365 customer setup on MPmail Office 365 admin account MPmail with 1.1.1.1 in the Outbound Relay, must have be...
  9. Conclusive guide to troubleshooting Outlook

    *Autodiscover is refreshed every few hours by Outlook by default (can be disabled in Windows, see below) Firstly, you can see the steps that Outlook takes by navigating to the icon in the system tray > right click > Test Email AutoConfigurati...
  10. Upgrade From Workplace Desktop To Workplace Server

    Follow the steps below...it'll go faster than you think! Uninstall Workplace Desktop . Please refer to Install or Uninstall Workplace Desktop for detailed instructions. If you have projects stored in the Workplace folder that you intend...