Unable to Log In

Description

This article will cover what to check when you are unable to log into the Workplace Online. If you are unable to log into the Workplace Desktop Agent always check you can log into Online first.

Requirements

  • A Workplace Customer
  • A Username/Password

The Process

If you receive an error stating your account has been disabled when attempting to login, it may be due to one of the following reasons:

  • Your Workplace subscription has been disabled, either because the trial period has ended or the subscription has not been paid
  • Your have entered an incorrect password too many times - in this case, click on the Forgot password link to reset your password and regain access to your account
  • Your account has been disabled by an administrator
  • Your account has been disabled via Active Directory