Transfer Speeds Are Slow

Description

This article will cover various troubleshooting steps if you are having slow transfer speeds in Workplace

Requirements

  • A Workplace Customer
  • Access to the PC/Mac having slow transfer speed issues
  • The latest version of the Workplace Desktop software
  • Access to a different Internet Connection 

Troubleshooting Steps

Data transfer speeds can be affected by a variety of factors, which may result in slower than expected transfers.

  • Download and install the latest version of Workplace Desktop.
  • The maximum bandwidth can be configured from within the Workplace Desktop Preferences. This is done in the Network tab.
  • If you have a large amount of small files the speed can be slower. This is due to the fact that the metadata has to be transferred, this is expected behaviour.
  • Run a speed test using this link http://speedtest-au.awp.autotask.net
  • Try a different network connection to see if the speed changes

If you have run through all of this, please contact support@manageprotect.com. Make sure you provide the following:

  • Name of the Workplace Customer
  • Username of the person having issues
  • Screen capture of the About Screen with the Device ID on it
  • Workplace log files
  • Any results from the speed tests
  • Number of files you are trying to sync
  • Is it initial upload or a just a new project