Popular Articles

  1. What Do My MPmail MX Records Need To Be

    Description This article will provide the MX record and Outbound Smarthost structure for all MPmail customers. Requirements A valid MPmail customer Solution Please use the following structure for MPMail MX records and Outbound sma...
  2. How To Lock Down Office 365

    Description This article will show you how to lock down Office 365 to only accept from the MPmail service Requirements Office 365 customer setup on MPmail Office 365 admin account MPmail with 1.1.1.1 in the Outbound Relay, must have be...
  3. How To Provision MPmail

    Description This article will show you step-by-step how to create a new MPmail customer. We will cover both the Control Panel way of doing it and in Converge, please note if you need access to Converge portal contact support@manageprotect.com ...
  4. What Is The Outlook Add-in and What Does It Do

    Description This article will cover what the Outlook Add-in is and what you can do with it. You can download the file by clicking the link below  Outlook Add-In Requirements A valid MPmail username and password Outlook 2010/20...
  5. What Should I Set My SPF Record To

    Description This article will cover what you need to include in your SPF for MPmail Requirements A MPmail Customer Access to your Customers DNS The Process If you need to use a SPF record to help authenticate your domain, the tem...
  6. Access Webmail

    Description This article will cover how you access your Webmail. Requirements A MPexchange Email Address and Password A working Internet connection Firefox/Chrome/IE/Edge/Opera The Process Click on this link The link is htt...
  7. How Do I Release An Email From Quarantine - User level

    Description This article will cover how a user can check and release their own quarantine, change their settings and add to the Safe/Blocked Senders. Requirements A Business365 Email Address and Password The Process To manage your...
  8. How To Set A Compliance Filter Rule

    Description This article will go through how to write a compliance filter rule. Compliance filter rules are used to allow various emails through that are getting quarantined due to Infomail/Spam/Virus/Content. Requirements A Partner/Cust...
  9. How To Setup Outbound Smarthost - Exchange 2013

    Description This article will cover how you setup your Exchange 2013 server to send outbound messages through MPmail. Requirements A valid MPmail Customer Exchange 2013 server The customers external mail server IP address entered into ...
  10. Workspace Reason Codes - Why did this Email Get Delivered/Quarantined/Blocked

    Description This article will cover the list of reason codes that can appear in the Workspace. Requirements The reason code that you want to know. Solution Reason   Definition   Activity   450 4.1.1   ...