New Articles

  1. Getting Support for Workplace

    Before we can assist with technical queries, we require a detailed issue description and the relevant IDs . Why are IDs required? IDs are the only information we know with certainty are unique. They allow us to immediately locate the relevant inf...
  2. Backup365 OneDrive/SharePoint Beta: What currently can and can't be backed up?

    This article will updated throughout the course of the beta program to provide a list of the features currently available for OneDrive and SharePoint backup, in addition to the features due to be added.
  3. non-monthly billing // quarterly

    do we do quarterly billing at the same time for all customers? (ie not using anniversary dates) No. Some partner we invoice pro-rata when their anniversary comes up and others the following month the change is made do we bill in advance or arrea...
  4. notes

    All info in this article is for internal use only. API: https://cp.hornetsecurity.com/api/v0/docs/ This is where API will exist, though no access as of 1st April 19 New filter layout (order of operations) HSE - CS Handout - Spamfilter Grap...
  5. Removing 2FA on a Converge user

    You need the user in questions Converge username. Then either as Alex or lodge a ticket with B3 to remove the 2FA on that account. from the Converge server: open cmd cd c:\control_panel\ python manage.py two_factor_disable {username} where ...
  6. Workplace Silent Installation

    Workplace  has the ability to silently install Workplace Desktop on a user’s machine via Endpoint Management tool such as Datto RMM, Active Directory Group Policy Software Installations (AD GPSI), Microsoft Intune, Microsoft System Center...
  7. TLS encryption

    Incoming TLS (Transport Layer Security) Once your domains MX (Mail Exchanger) records point to our service, any third party senders striking up a protocol connection and issuing an EHLO command, will be presented with the STARTTLS command&n...
  8. Publish Calendar In Outlook/OWA

    Description Publishing a Calendar so it can be viewed by other users in  OWA(webmail)  or Outlook. Requirements Exchange Mailbox with a calendar, or Resource Mailbox Procedure Important: You should never open...
  9. Create and Manage a Resource Mailbox

    Description How to create and manage resource mailboxes. Resource mailboxes are mailboxes which don't have the ability to send or receive mail. They only have a calendar and the ability to book appointments for resources. A typical use ca...
  10. MPmail Deputy Option

    MPmail Deputy Role The deputy option is essentially the same as rights management - it allows the user in question to have access to a different users portal. Once deputy rights are given, the user will be able to change view into the other user an...