How To's

Articles

How To Lock Down Office 365
Description This article will show you how to lock down Office 365 to only accept from the MPmail service Requirements Office 365 customer setup on MPmail Office 365 admin account MPmail with 1.1.1.1 in the Outbound Relay, must have be...
How To Create A New User Role - Rights Management
Description This article will show you how to create a role in MPmail that you can then assign to a user to allow them to manage the customer. Requirements MPmail Partner level account The Process Log into the  MPmail Contro...
How To Assign Rights Role to Existing User
Description This article will describe how to assign a different role to a User. This can be a new role you have created, the default Administrator role or an End User. Requirements Partner or Customer level admin role for MPmail A vali...
How To Setup Release Spam/Content/Virus to Support
Description This article describes how to setup the ability to release quarantined messages to a nominated email address. This email address can be external to the Customer you are setting it for. Requirements A valid Partner/Customer Ad...
How To Release An Email To Support Address
Description This article will cover how to release an email that has been caught in the quarantine to your nominated support address. Requirements An admin level account for that Customer Support address added per How To Setup Release ...
How To Create A User - Manual/LDAP
Description This article will guide you through how to manually create users as well as setup LDAP Requirements A Partner/Customer admin level account The user email address you want to create The details of your server for LDAP if you...
How to setup Gmail Google Apps Configuration of MPmail
Description This article provides information on how to provision MPmail with G-suite/Gmail/Google Apps. The MPmail email protection service is fully compatible with Google G Suite (previously known as Google Apps).  To configure MPmail ...
How To Create A Group and Assign Users
Description This article will show you how to create a Group and assign Users to the group. Groups can be used for the following: Separate Content policies Separate Mail Footers Advanced Routing Requirements A Partner/Customer admin...
How To Setup Advanced Routing
Description This article will show you how to setup Advanced Routing for a customer. This feature is used to split a single domain across multiple Server IP/hostnames. Requirements A Partner/Customer Admin level account Users split into...
How To Brand The Control Panel
Description This article will cover what is needed to have Manage Protect brand the Control Panel for you. Requirements 1) Logo image - it would be helpful if you could provide a logo of 400x100 pixels in png format 2) Website address 3) ...
How To Make User Active and Set Password
Description This article will cover how to check if a User account is active and set the password Requirements A valid Partner/Customer admin account The User account you want to make active and set the password for The Process ...
How To Access the Email Continuity Service (MPMUA only)
Description This article will show you how to access the temporary mailbox that is setup when your Customer is in Continuity. You will be able to see if they are by going to the Workspace and if the Status column says Deferred. Requirements ...
How To Set A Compliance Filter Rule
Description This article will go through how to write a compliance filter rule. Compliance filter rules are used to allow various emails through that are getting quarantined due to Infomail/Spam/Virus/Content. Requirements A Partner/Cust...
How To Whitelist/Blacklist - Admin
Description This article will cover how to Whitelist/Blacklist a senders address as an admin Requirements A Partner admin level log in to the MPmail Portal The MPmail Customer you want to whitelist/blacklist the sender address for Wh...
How To Setup Outbound Smarthost - Exchange 2013
Description This article will cover how you setup your Exchange 2013 server to send outbound messages through MPmail. Requirements A valid MPmail Customer Exchange 2013 server The customers external mail server IP address entered into ...
How To Add ATP
Description This article will cover what you will need to provide to have ATP added to your Customers account. For more information about ATP see What Is ATP . Requirements The MPmail Customer you want to add ATP to The Notification Ad...
How To Report Spam
Description This article will cover how you can report a spam email through the MPmail Portal Requirements A Partner admin level log in to the MPmail Portal The MPmail Customer you want to report spam for The details of the email t...
How To Setup LDAPS With Azure Active Directory
Description This article will cover configuring MPmail LDAPs to connect to Azure Active Directory. Requirements MPmail Customer A paid version of Azure Active Directory Domain Services All tasks on this link completed The external I...
How To Run and View An ATP Scan
Description This article will cover how you can run an ATP scan from the Workspace as well as view the report that is generated after the scan is complete. Requirements An MPmail Customer Partner level login to MPmail Control Panel ATP...