How To Restore An Item

Description

This article will cover how you can search for and restore an item or items to the original or different mailbox. Please note restoring to a different mailbox is only available for the item restore not a full mailbox restore.

Requirements

  • A valid Backup365 customer
  • Details of the item you are searching for
  • Access to Converge

The Process

  • Log into Converge
  • Select the Customer from the list
  • Choose Backup365 from the Service drop down

  • Select the mailbox you want to search and restore an item for
  • Fill in the Item Search details


  • Click Search
  • Once you have found results you can click on them to see details about the email then choose which ones you want to restore by toggling next to each email
  • By default it will restore back into the original mailbox you can change this by choosing a different mailbox on the drop down. This will add it as a new mail in the chosen mailbox


  • Click Restore Selected after toggling the emails you want to restore