How To Allow Mobile Device/ActiveSync Connection

Description

This article will cover how you can change this per mailbox as well as set it to be automatically on for all newly created mailboxes.

Requirements

  • A Partner level log in to the Business365 Portal
  • The Business365 Customer you want to activate ActiveSync for

The Process

  • Log into your Partner Portal
  • Expand the Customer Accounts Menu on the left
  • Select Active Accounts
  • Click Login next to the Customer
  • Click on the Services Menu then Mailboxes

  • Tick the ActiveSync box next to each mailbox then Proceed and confirm

If you would like this to automatically happen for all mailboxes do the following:

  • Click on the Services Menu then Mailboxes
  • Go to Mobile on the left hand menu

  • Click Edit next to the 'ActiveSync is not enabled for newly created Exchange users'
  • Tick the 'Automatically enable ActiveSync for newly created Exchange users'
  • Click Save Changes



This will only enable it for future accounts, any existing accounts will have to have ActiveSync manually added.