Emails are Deferred When Will They Retry

Description

This article will cover the retry rate for Emails that have been marked as Deferred in the Workspace.

If an Email has been marked as Deferred it means the Customers mail server has returned a temporary bounce message or was not contactable at the time.

Requirements

  • A Customer on MPmail that has Emails that are deferred
  • Mail server that is accepting messages

Solution

Once a message is in deferred we will attempt to redeliver emails continually every minute for the first 3 attempts. For the next 24 hours, we will attempt delivery every ten minutes. After 24 hours we will attempt redelivery every 45 minutes on average.

first 24 hours = every 10 minutes on average

second 24 hour period = every 45 minutes on average

If a message is delayed for delivery due to the recipient's server not being available or any other reason, our system generates a DSN (delivery status notification) after 4 hours: This is the exact format. 

Delivery is delayed to these recipients or groups:

anyrandomusername@

Subject: anything

This message hasn't been delivered yet. Delivery will continue to be attempted.

The server will keep trying to deliver this message for the next 1 days, 19 hours and 59 minutes. You'll be notified if the message can't be delivered by that time.


Our system will then generate an additional DSN once the full 48 hour period has elapsed. This is the exact format.

Delivery has failed to these recipients or groups:

anyrandomusername@
The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk.

Diagnostic information for administrators:

Generating server: the recipients

anyrandomusername@
#550 4.4.7 QUEUE.Expired; message expired ##