Clean Email - Can I Deliver It Again

Description

This article will cover if it is possible to re-deliver an Email that has been marked as Clean and Delivered in the Workspace.

Requirements

  • A valid User level login account
  • Details of the Email you are looking to deliver again
  • Customer with the Continuity Service on (MPmail Ultimate Access)

Solution

Clean e-mails can`t be re-delivered unless the client uses MParchive or the Continuity Service (MPmail Ultimate Access). If they have this service then e-mails are stored and can be delivered if required, from the archiving tab within the workspace.

With the Continuity Service emails will be stored for past 3 months and can be re-delivered using the following instructions:

  • Log into the MPMail Portal
  • In the Workspace click on the Email Archive tab


http://support.manageprotect.com/customer/portal/attachments/696590 

  • Select the customer from the Partner Name Options drop box


http://support.manageprotect.com/customer/portal/attachments/696592 

  • Search for the email you want to deliver (use a * before and after your search term for best results)
  • Tick the email(s) you want to re-deliver then click the Deliver button

http://support.manageprotect.com/customer/portal/attachments/696595