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Allow Mobile Device Connection

Last Updated: Sep 06, 2017 12:01PM AEST
  • Log into your Partner Portal
  • Expand the Customer Accounts Menu on the left
  • Select Active Accounts
  • Click Login next to the Customer
  • Click on the Services Menu then Mailboxes

  • Tick the ActiveSync box next to each mailbox then Proceed and confirm

If you would like this to automatically happen for all mailboxes do the following:
  • Click on the Services Menu then Mailboxes
  • Go to Mobile on the left hand menu

  • Click Edit next to the 'ActiveSync is not enabled for newly created Exchange users'
  • Tick the 'Automatically enable ActiveSync for newly created Exchange users'
  • Click Save Changes





This will only enable it for future accounts, any existing accounts will have to have ActiveSync manually added.
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