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User and Mailbox Management

Last Updated: Jan 09, 2017 03:40PM AEDT

You can view and manage existing users on the Users page in CONTROL PANEL. The Users page lists the existing users and services enabled for each user. You can also work with users and service settings if you click the Settings button under the respective service.

 

Overview

User types

The icon next to the user's display name shows the type of user.

  • No icon - regular user. The user does not have any specific properties set. The user is active, but can be removed; user settings can be changed; services can be enabled or disabled for this user (See "Example User" in the screenshot above.)
  • sp- SharePoint Owner. Once SharePoint is installed, all users can access the site, but only one user is the SharePoint Owner. This user cannot be removed. (See "SharePoint Administrator" in the screenshot above.)
  • dis- Disabled mailbox. When a mailbox is disabled, the user cannot log in to the mailbox until it is enabled by the administrator. (See "Former Employee" in the screenshot above.)

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Managing user settings:

You can set and manage user attributes and disable or enable services for individual users if you click on a user's display name. There are three blocks of settings you can edit for each user.

user

  • General User settings. These are settings common for all users. Click on a setting to change it.
  • Basic services. Use this area to enable basic services for the user. Once enabled, settings related to each service can be adjusted in this area. See the description of services in the Managing services section of this article.
  • Optional services. Use this area to enable optional services for the user. Once enabled, settings related to each service can be adjusted in this area. See the description of services in the Managing services section of this article.

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Deleting users

To delete users, navigate to Users select the boxes next to users you would like to remove and click Delete Selected Users button. On the next page you will see the list of users you are going to delete and the services that will be disabled once users are deleted. Click Confirm to proceed with deletion.

delete

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Managing services

You can enable or disable services for selected users by clicking the appropriate tabs. Once services for users are set, click the Proceed button. On the next page, you will see the list of users and services you are going to enable. Click Confirm to proceed with deletion.

  • Exchange Server: On this tab, you can enable or disable Exchange-related services by selecting the corresponding boxes.
    This includes:
  • ShareSync: Use this tab to enable ShareSync service for the user.
  • ConnectID: Use this tab to enable ConnectID service for the user.
  • POP/IMAP Mailboxes: Read the article on POP/IMAP Email for more information.

 

Using the Action menu

On each tab other than the Overview tab, there is an Action menu available. When you click Action, you get a list of common actions you can perform for the corresponding user, depending on which services are enabled. To view the full list of actions, click the down arrow at the bottom of the menu.

action

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Editing Multiple Mailboxes

To edit multiple mailboxes navigate to CONTROL PANEL > Services > Mailboxes > click Edit Multiple Mailboxes.

multi

Select the necessary mailboxes by checking the boxes and clicking Select. You can manage the following settings:

  • General Properties (Password, Phones, Addresses, etc...)
  • Email Addresses (manage aliases, change UPN, etc...)
  • Delivery Options (forwarding, access option)
  • Distribution Lists
  • Advanced Properties
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717054df641d4fd8b46510422dfa18d5@manageprotect.desk-mail.com
http://assets1.desk.com/
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desk
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