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MPMail - Partner Provisions

Last Updated: Sep 01, 2017 09:04AM AEST
  • Log into the MPMail Portal
  • Go to the Management Tab
  • Click on your Partner Name
  • Click on the Blue person in the bottom left hand corner

  • In the pop-up window enter your customers Top Level domain (do not worry about aliases we'll get to that later), and an email address (this can be anything you want). If you want the client to be able to log in as themselves to manage it then set a password and set the Status to Activated instead of Unconfirmed.

  • Tick the Activate Email Filtering box
  • Select Premium Filtering (this is for both MPMUA and MPMUD)
  • Enter the number of Users (this is the number of people at the client not email addresses). If you forget to enter this please email and with the correct number of users.
  • IP/Hostname will be the hostname or IP address of your customers Exchange server. By default we will deliver on port 25 if you want to change this put in a colon and then the port number. If you have multiple addresses you can set preference with a # after the address and each IP/Hostname is entered after a semi-colon.
  • If you want to use the Outbound Smarthost to send through us please tick the Outgoing Relay box and enter the clients Exchange server IP address. If you have multiple addresses here, break then up with a comma, please do not put a space before or after the comma. If you are using Office 365 or Google Apps please enter
  • Click Save

  • Once it has been created you will need to click on your partner name to get it to appear in your list.

Alias Domains
  • To add alias domains click on the Customer in your list under Management
  • Click on the Domains tab
  • Enter the alias Domain(s)
  • Click Add
  • Click Save

MPMail Ultimate Access

If you are wanting to provision MPMail Ultimate Defense, please skip to the Manage Protect Defaults section.
  • Click on the Customer under Management
  • Click on Email tab
  • Click on Continuity Service
  • Tick the box Continuity Service, stores clean emails for 3 months
  • Select the Radio button for All Users
  • Click Save
If you do this in error or want to change to MPMUD in the future, please contact with the customers domain.

Manage Protect Defaults
  • Click on the Customer under Management
  • Click on Email tab
  • On the Filtering tab untick Activate Infomail Filter.
  • Click Save
  • Go to the Spam Report tab
  • Turn on Whitelist for both Infomail and Spam
  • Tick Virus and Content so they show on the Report
  • Select either MP SQR or your own branded spam report template (if you do not have a branded template and want one review this article for what you need to supply and then please send to
  • Tick and untick Deactivated to the get the times to show up. Tick all days then when you want to send the spam reports.
  • Go to Content Filter
  • Set the Max Email size to 200000
  • Make sure cut the attachment and inform the receiver is selected
  • Tick Forbid encrypted attachments
  • Ensure that .docmacro, .xlsmacro and .executable are entered in the Forbidden attachments
  • Click Save

MX Records and Outbound Smarthost

Please see this article for the structure of your MX records and Outbound Smarthost.
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