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Can I re-deliver inbound email?

Last Updated: Oct 05, 2016 09:47AM AEDT

Clean e-mails can`t be re-delivered unless the client uses our Archive or the Continuity Service. If they have this service then e-mails are stored and can be delivered if required, from the archiving tab within the workspace.

With the Continuity Service emails will be stored for past 3 months and can be re-delivered using the following instructions:

  • Log into the MPMail Portal
  • In the Workspace click on the Email Archive tab

  • Select the customer from the Partner Name Options drop box

  • Search for the email you want to deliver (use a * before and after your search term for best results)
  • Tick the email(s) you want to re-deliver then click the Deliver button

We we should suggest if you have to release more than 5 that you break it up into smaller releases so the portal does not time out.
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